Magic Quadrant for Managed Workplace Services - Europe (by Gartner)

Hoy voy a comentar los resultados del informe titulado Magic Quadrant for Managed Workplace Services, Europe (by Gartner) realizado por Gianluca Tramacere, Nikos Drakos y Federica Troni.

Para el estudio se han analizado los servicios de las 15 empresas representativas en servicios MWS (Managed Workplace Services) en los distintos países que conforman Europa.

El Magic Quadrant de Gartner respecto a los servicios gestionados de puesto de trabajo en Europa es el siguiente:

Magic Quadrant for Managed Workplace Services - Europe (by Gartner)

Según el "cuadrante mágico de Gartner", los competidores en Managed Workplace Services de Europa se dividen en:

LEADERS: Atos, Fujitsu, HPE (Enterprise Services), IBM, HCL Technologies, T-Systems

CHALLENGERS: Computacenter, Capgemini

VISIONARIES: Wipro, CSC

NICHE PLAYERS: Unisys, Getronics / GWA, Dell Services Cognizant. Stefanini


Señalar 2 strategic planning assumptions o supuestos de planificación estratégica del estudio de Gartner:

• By 2020, the greatest source of competitive advantage for 30% of organizations will come from the workforce's ability to creatively exploit digital technologies.

• By 2020, 20% of organizations will include employee engagement improvement as a shared performance objective for HR and IT groups.

Y por último qué se servicios se engloban en MWS Managed Workplace Services:

1. Automation and autonomics
2. Bring your own device or software (BYOx)
3. Support for cloud-based apps
4. Desktop virtualization
5. Knowledge management through real-time analytics
6. Multichannel on-demand support
7. Peer-to-peer support
8. Persona-based support
9. Self-service
10. Unified communications as a service (UCaaS)
11. Virtual personal assistants
12. Walk-up kiosks

Para más información os emplazo al informe publicado en Enero 2017 Magic Quadrant for Managed Workplace Services, Europe (by Gartner)
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