Thursday, March 09, 2017

Top 10 Leading Customer Experience Trends for 2017 (by Fonolo)

Vía el artículo Top 10 Leading Customer Experience Trends for 2017 (by CustomerThink.com) os muestro a continuación las conclusiones del estudio de Fonolo.com

Top 10 Leading Customer Experience Trends for 2017 (by Fonolo):

1. First You Get the Knowledge, Then You Get the Power
2. Virtual Assistants Are the New Black
3. The Chatbot Will Demand Customer Respect
4. Self-Service is Even More Important
5. Mobile Will Take the Lead
6. Clear Guidance to Fewer Channels
7. Customer Experiences Are Shared Instantly
8. Even Loyal Customers Will Refuse to Wait
9. Empowered Agents Will Improve the Human-to-Human Experience
10. Machines Will Learn How to Deliver Better Experiences

No comments: