Monday, December 07, 2009

ITIL in 4 words

SERVICE STRATEGY
perspective, position, plan, pattern

SERVICE PORTFOLIO MANAGEMENT (S.STRATEGY)
define, analyze, approve, charter

SERVICE DESIGN
people, products, processes, plans

SERVICE MEASUREMENT (C.S.IMPROVEMENT)
validate, direct, justify, intervene

7 STEP PROCESS CONTINUAL SERVICE IMPROVEMENT (CSI)
*1: Definition: “What is to be measured?”
*2: Definition: “What can be measured?”
*3: Measurement or Gathering of the data
*4: Processing
*5: Analysis of the data
*6: Presentation of the information
*7: Implementation of corrective action

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